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Customer Experience (CX) AI Platform
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  • Platform

    CXone Mpower Platform

    • Workflows

      Automate every service workflow

    • Agents

      Maximize agent performance

    • Knowledge

      Centralize data and knowledge

    Customer Service Automation

    • Platform Overview

      Complete AI Platform for service automation

    • Integrations & Hubs

      Seamlessly connect your business systems

    • Trust and Compliance

      Ensure secure, reliable, and compliant operations

    • Developer Portal

      Access APIs, SDKs, and resources for building

    • CXexchange Marketplace

      Discover partner solutions to extend capabilities

    • User Communities

      Collaborate, learn, and share best practices

  • Products

    Complete CX Offerings

    • AI for Customer Experience

      Purpose-built AI for unparalleled CX automation

    • Digital and Self Service

      Friction-free customer experiences driven by conversational AI

    • Workforce Engagement Management

      Robust applications to optimize the employee experience (WEM)

    • Journey Orchestration and Routing

      Seamless customer journeys across voice & digital channels

    • Agent Assist

      AI-driven tools for real-time agent guidance and coaching

    • CX Analytics

      Actionable insights to continuously enhance the customer experience

    • Open Cloud Platform

      Innovative cloud-native foundation to rapidly scale extraordinary CX

    • All CX Offerings

  • Solutions

    By Industry

    • BPO

      Business Process Outsourcers

    • Financial Services

      Customer experiences that count

    • Government

      Elevate citizen trust

    • Healthcare

      Healthy patient experiences

    • Insurance

      Secure policyholder experiences

    • Retail

      Delight customers where they shop

    • Telecom

      CX for Telecommunications

    • Travel and Hospitality

      Strengthen traveler and guest loyalty

    By Business Initiative

    • Transform Experiences with AI

      Identify behaviors that drive frictionless customer experiences.

    • Boost Customer Loyalty

      Improve customer loyalty on every interaction across the journey

    • Call Center Software

      Empower your agents to provide better experiences—on every channel.

    • Drive Digital Transformation

      Integrate digital technology at the center of the customer experience

    • Move to the Cloud

      Elevate experiences and efficiencies by moving operations to the cloud

    • Unify CX Touchpoints with AI

      Unlock total awareness for your business with purpose-built AI on a unified platform

    • Increase Operational Efficiency

      Leverage AI and automation to increase agent retention and reduce costs

    • Improve Compliance

      Protect your consumers with pre-built compliance solutions

    • Engage and Empower Employees

      Create a workplace of truly engaged employees

    • Proactive Customer Engagement

      Elevate customer satisfaction with proactive conversational AI

    • Grow Revenues

      Boost conversions and win rates to accelerate financial success

  • Services

    Contact Center Services

    • Business Consulting

      Partnership for successful transformations

    • Contact Center Training

      Tailored education delivered by CX experts

    • Customer Support

      Global support you can depend on

    • Professional Services

      Relevant expertise, tools and know-how

    • Implementation Partners

      NiCE CXone certified implementation partners

  • Resources

    Resources

    • Resource Library

      Whitepapers, datasheets, demos and more

    • Self-Led Training

      Professionally developed training courses

    • Blog

      CX industry guidance by contact center experts

    • Analyst Perspective

      Contact center reports from third party analysis

    • Events

      Upcoming events and webinars

    • Glossary of Terms

      Detailed descriptions of industry-related terms

    • Frequently Asked Questions

      Contact center focused FAQ

    • Customer Stories

      Driving success in every customer story

    • CX & Contact Center Guides

      Expert insights for superior CX

    • On-Demand Webinars

      Browse our extensive webinar catalog

    • Interactive Product Tours

      Explore the complete CXone cloud platform with our instant self-guided product tours.

    • Why NiCE? Video Series

      Step Inside The Room Where It Happened to see CX AI in action

  • Company

    About NiCE

    • About Us

      Powering seamless experiences in the cloud

    • NiCE Leadership

      Meet our global leadership and executive team

    • Careers

      View job openings and learn about our culture

    • NiCE Trust Center

      Securing your trust with every interaction

    • Events

      Upcoming Events & Webinars

    • Market Leadership

      Discover why NiCE is the market leader

    • Press Releases

      Find the latest updates from NiCE

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      Investors relations, reports and filings

    • Corporate Responsibility

      In a world where you can be anything, be NiCE

    • Global Office Locations

      Interactive map of office locations worldwide

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      Media contacts and resources

    • Get Started
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    • Home
    • Contact Center Solutions
    • Contact Center Compliance & Fraud Prevention
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    No more compliance headaches.

    Learn how compliance center provides an end-to-end solution to manage all your IT compliance activities in one place.

    Watch demo

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    © 2025 NiCE

    Contact Center Compliance & Fraud Prevention - Transform Your CX

    Prevent fraud and protect your customers

    Stop fraudsters and risks in their tracks. Get stronger security with end-to-end compliance.

    Safeguard your brand and protect your customers.

    Achieve compliance without complaints. Proactively expose unknown fraudsters. Protect your customers—and your bottom line—with pre-built contact center compliance and fraud prevention solutions for the modern, digital world.

    Recommended products

    “We evaluated many contact center solutions. CXone was simply the better platform; it checked all our boxes.”

    Ryan Olson
    Manager Contact Center Technology and Analytics, Trupanion

    Related Resources

    Datasheets

    NiCE CXone security and compliance

    Effective security controls should be inherent in your data systems. NiCE CXone meets your needs.

    Demo Videos

    NiCE Enlighten AI Fraud Prevention Demo Video

    Discover how NiCE ENLIGHTEN Fraud Prevention infuse voice biometrics and AI to expose fraudsters.

    Blog

    Fighting Fraud Where it Strikes Most: The Contact Center

    Fighting Fraud Where it Strikes Most: The Contact Center.

    Resource Library

    Contact us

    If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

    • FedRAMP
    • Voice Authentication
    • Compliance Center
    • Security and Reliability
    • AI for Fraud Prevention
    • Small and Medium Business

    Fraud prevention, powered by AI.

    Learn how AI-powered fraud prevention works. See this real-life success story example from a leading bank.

    Watch video

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    Related Solutions

    Proactively minimize risk

    Immediately identify trends before they negatively impact compliance and the bottom line.

    Expose the most sophisticated fraudsters

    Find those fraudsters who pass authentication and cause you the greatest damage.

    Build trust with auditors

    Strengthen auditor relationship with accurate reporting and a track record of timely remediation.

    Protect brand reputation

    Leverage automated compliance flagging using AI and workflows in real-time, to enable fast mitigation to prevent fallout.

    Security and Reliability

    We’ve got the tools, experts, and technology to help you build a secure contact center you can trust your business with.

    Learn more

    PCI Compliance

    NiCE is committed to maintaining compliance standards for customer privacy and information security.

    Learn more

    Trade compliance

    From compliance recording to conduct and trade surveillance, leading banks and investment firms trust NiCE to transform confidently comply with global financial regulations.

    Learn more