One platform.
Endless CX possibilities.

Unify customer engagement across digital, voice, and AI.

Watch the demo Explore the platform

NiCE named a market leader in the Forrester Wave™ 2025

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NiCE to Acquire Cognigy Powering the
Future of AI-First Customer Experience

Learn more

Kristen Bell
is creating a NiCE world

AI-powered experiences, reimagined

Watch how

NiCE customer experiences
start here

See how CXone Mpower connects every workflow, agent, and answer
— so customers get what they need, without the wait.

Be more profitable,
more efficient, more loved

At NiCE, every team, workflow, and touchpoint connects.
One platform. One experience. All working beautifully together.

Optimize every workflow so customers get what they need, and your teams stay a step ahead.
Explore
Give your employees instant guidance and knowledge, so they can handle anything with confidence.
Explore
Build automation that drives real results, informed by your best outcomes and highest-performing people.
Explore
Simplify your tech stack and scale AI-powered customer experiences without complexity or compromise.
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Operate with speed, security, and scale while delivering experiences that resonate with your customers, wherever they are.
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Smarter AI made for CX

Smart, seamless support built for the people behind every great customer moment.

Intelligent Virtual Agents
Help customers get what they need, fast, with self-service that’s simple, smart, and always on.
Explore
AI Copilots
With specialized AI copilots by their side, agents and supervisors resolve issues faster and work smarter.
Explore
AI for CX Leaders
Keep business moving with AI-powered insights that turn data into decisions, fast.
Explore

Three powerful CX essentials in one place.

Every solution is built on one unified, intelligent foundation so you can solve what matters now,
scale when you’re ready, and see results fast.

Workflow Orchestration

Customers shouldn’t have to start over. Keep every conversation connected, seamless, and personal–no matter where it happens.

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Our products

Workforce Augmentation

Give your team the real-time intelligence that helps them work faster, feel supported, and deliver better experiences, every time.

Explore

Our products

Service Automation

Create self-service experiences that just work from start to finish, no matter how complex the request.

Explore

Our products

Success stories

Real results from customer-centric brands

Why Toyota Group chose NiCE to modernize their global customer support

75%

Increase is customer satisfaction

Learn more

Sony Electronics Achieves Highest-Ever Response Rate with NiCE

40%

Automation potenital for customers

34%

Increase in customer satisfaction

Learn more

Saves Over $1 Million In First Eight Months with NiCE EEM and VRS

$1 million

In savings over first eight months

Learn more

Disney Streaming Brings Four Major Brands Together with NiCE CXone

10,000+

Agents Worldwide

Learn more

Ready to experience the power of one platform?

Watch the demo Explore the platform

About this report

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One platform.Endless CX possibilities.

NiCE to Acquire Cognigy Powering the Future of AI-First Customer Experience

NiCE customer experiences start here

Be more profitable, more efficient, more loved

Smarter AI made for CX

Intelligent Virtual Agents

AI Copilots

AI for CX Leaders

Three powerful CX essentials in one place.

Workflow Orchestration

Workforce Augmentation

Service Automation

Real results from customer-centric brands

Why Toyota Group chose NiCE to modernize their global customer support

Sony Electronics Achieves Highest-Ever Response Rate with NiCE

Saves Over $1 Million In First Eight Months with NiCE EEM and VRS

Disney Streaming Brings Four Major Brands Together with NiCE CXone

Explore insights, events, and tools that move CX forward

Ready to experience the power of one platform?

About this report

In this report, we’ll cover:

2 Lorem ipsum

In this report, we’ll cover:

3 Lorem, ipsum dolor.

In this report, we’ll cover:

4 Lorem, ipsum dolor.

In this report, we’ll cover:

NiCE customer experiences start here

Be more profitable, more efficient, more loved

Smarter AI made for CX

Intelligent Virtual Agents

AI Copilots

AI for CX Leaders

Three powerful CX essentials in one place.

Workflow Orchestration

Workforce Augmentation

Service Automation

Real results from customer-centric brands

Why Toyota Group chose NiCE to modernize their global customer support

Sony Electronics Achieves Highest-Ever Response Rate with NiCE

Saves Over $1 Million In First Eight Months with NiCE EEM and VRS

Disney Streaming Brings Four Major Brands Together with NiCE CXone

Explore insights, events, and tools that move CX forward

Ready to experience the power of one platform?

One platform.Endless CX possibilities.

NiCE to Acquire Cognigy Powering the Future of AI-First Customer Experience

The world’s best brands trust NiCE to power 15B+ interactions a year

One platform. Endless possibilities.

The world’s best brands trust NiCE to power 15B+ interactions a year

One platform. Endless possibilities.

AI at the core

Scale in the cloud

Seamless integrations

Dashboards & Reporting

AI at the core

Scale in the cloud

Seamless integrations

Dashboards & Reporting

One platform.
Endless CX possibilities.

NiCE to Acquire Cognigy Powering the
Future of AI-First Customer Experience

NiCE customer experiences
start here

Be more profitable,
more efficient, more loved

NiCE customer experiences
start here

Be more profitable,
more efficient, more loved

One platform.
Endless CX possibilities.

NiCE to Acquire Cognigy Powering the
Future of AI-First Customer Experience