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Customer Experience (CX) AI Platform
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  • Platform

    CXone Mpower Platform

    • Workflows

      Automate every service workflow

    • Agents

      Maximize agent performance

    • Knowledge

      Centralize data and knowledge

    Customer Service Automation

    • Platform Overview

      Complete AI Platform for service automation

    • Integrations & Hubs

      Seamlessly connect your business systems

    • Trust and Compliance

      Ensure secure, reliable, and compliant operations

    • Developer Portal

      Access APIs, SDKs, and resources for building

    • CXexchange Marketplace

      Discover partner solutions to extend capabilities

    • User Communities

      Collaborate, learn, and share best practices

  • Products

    Complete CX Offerings

    • AI for Customer Experience

      Purpose-built AI for unparalleled CX automation

    • Digital and Self Service

      Friction-free customer experiences driven by conversational AI

    • Workforce Engagement Management

      Robust applications to optimize the employee experience (WEM)

    • Journey Orchestration and Routing

      Seamless customer journeys across voice & digital channels

    • Agent Assist

      AI-driven tools for real-time agent guidance and coaching

    • CX Analytics

      Actionable insights to continuously enhance the customer experience

    • Open Cloud Platform

      Innovative cloud-native foundation to rapidly scale extraordinary CX

    • All CX Offerings

  • Solutions

    By Industry

    • BPO

      Business Process Outsourcers

    • Financial Services

      Customer experiences that count

    • Government

      Elevate citizen trust

    • Healthcare

      Healthy patient experiences

    • Insurance

      Secure policyholder experiences

    • Retail

      Delight customers where they shop

    • Telecom

      CX for Telecommunications

    • Travel and Hospitality

      Strengthen traveler and guest loyalty

    By Business Initiative

    • Transform Experiences with AI

      Identify behaviors that drive frictionless customer experiences.

    • Boost Customer Loyalty

      Improve customer loyalty on every interaction across the journey

    • Call Center Software

      Empower your agents to provide better experiences—on every channel.

    • Drive Digital Transformation

      Integrate digital technology at the center of the customer experience

    • Move to the Cloud

      Elevate experiences and efficiencies by moving operations to the cloud

    • Unify CX Touchpoints with AI

      Unlock total awareness for your business with purpose-built AI on a unified platform

    • Increase Operational Efficiency

      Leverage AI and automation to increase agent retention and reduce costs

    • Improve Compliance

      Protect your consumers with pre-built compliance solutions

    • Engage and Empower Employees

      Create a workplace of truly engaged employees

    • Proactive Customer Engagement

      Elevate customer satisfaction with proactive conversational AI

    • Grow Revenues

      Boost conversions and win rates to accelerate financial success

  • Services

    Contact Center Services

    • Business Consulting

      Partnership for successful transformations

    • Contact Center Training

      Tailored education delivered by CX experts

    • Customer Support

      Global support you can depend on

    • Professional Services

      Relevant expertise, tools and know-how

    • Implementation Partners

      NiCE CXone certified implementation partners

  • Resources

    Resources

    • Resource Library

      Whitepapers, datasheets, demos and more

    • Self-Led Training

      Professionally developed training courses

    • Blog

      CX industry guidance by contact center experts

    • Analyst Perspective

      Contact center reports from third party analysis

    • Events

      Upcoming events and webinars

    • Glossary of Terms

      Detailed descriptions of industry-related terms

    • Frequently Asked Questions

      Contact center focused FAQ

    • Customer Stories

      Driving success in every customer story

    • CX & Contact Center Guides

      Expert insights for superior CX

    • On-Demand Webinars

      Browse our extensive webinar catalog

    • Interactive Product Tours

      Explore the complete CXone cloud platform with our instant self-guided product tours.

    • Why NiCE? Video Series

      Step Inside The Room Where It Happened to see CX AI in action

  • Company

    About NiCE

    • About Us

      Powering seamless experiences in the cloud

    • NiCE Leadership

      Meet our global leadership and executive team

    • Careers

      View job openings and learn about our culture

    • NiCE Trust Center

      Securing your trust with every interaction

    • Events

      Upcoming Events & Webinars

    • Market Leadership

      Discover why NiCE is the market leader

    • Press Releases

      Find the latest updates from NiCE

    • Investors

      Investors relations, reports and filings

    • Corporate Responsibility

      In a world where you can be anything, be NiCE

    • Global Office Locations

      Interactive map of office locations worldwide

    • Media Center

      Media contacts and resources

    • Get Started
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    • Home
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    • Open Cloud Platform
    One cloud for wherever you’re growing

    One cloud for wherever you’re growing

    NiCE CXone gives you superior elasticity and scalability, making it easier than ever to manage contact center budgets.

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    © 2025 NiCE
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    Stay Connected

    © 2025 NiCE

    Open Cloud Platform - Optimize Your CX

    Securely scale and optimize operations.

    The CXone Mpower platform upgrades your baseline with an open cloud foundation.
    Launch your way into innovation and excellence with built-in cloud compliance and reliability.

    View demo Request a quote

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    Unparalleled security and reliability.

    Deploy seamless customizations and pre-built integrations with ease on CXone Mpower, a secure and reliable cloud platform with industry-leading uptime.

    “With CXone and the cloud, we implemented a work-from-home model which improved our monthly agent retention rate by 15%. We’ve also reduced our monthly training costs by 50% because we don’t need to constantly train new hires.”

    Dale McManness
    Chief Operating Officer, Customer Direct

    Related Resources

    Maintaining Contact Center Modernization Momentum
    White Papers

    Maintaining Contact Center Modernization Momentum

    NiCE CXone Open Cloud Foundation
    Datasheets

    NiCE CXone Open Cloud Foundation

    Customer Direct Boosts Customer Experience and Agent Retention with NiCE CXone
    Case Studies

    Customer Direct Boosts Customer Experience and Agent Retention with NiCE CXone

    Resource Library


    Contact us

    If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

    Security and Compliance
    Resiliency and Reliability
    Marketplace
    Developer Tools and APIs
    Integrations
    FedRAMP
    Voice as a Service (VaaS)
    Elevate AI
    Multipath to CXone
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    Adopt a cloud that grows with you

    Adopt a cloud that grows with you.

    You cannot afford interruptions in your contact center activities and real-time data streams. With zero down time and continuous technology improvements in NiCE CXone Mpower’s Open Cloud Foundation, you are free to innovate and provide CX excellence worry-free. Make the leap into next-generation capabilities and watch your operational success soar.

    Get the datasheet

    Vera Bradley

    Vera Bradley Success Story

    Learn how Vera Bradley’s move to the cloud helped the company modernize their workplace structure and improve customer satisfaction.

    Read case study

    Security and Compliance

    Secure your data. Enjoy industry-leading uptime. Our Trust Office ensures that CXone Mpower is the platform you can count on.

    Learn more

    Resiliency and Reliability

    Keep your contact center up and running with extensive security and compliance, dynamic elasticity, guaranteed uptime and proven redundancy and failover strategies.

    Learn more

    Marketplace

    Find, compare, and activate applications ready-made for CXone Mpower by our development partners and take your contact center to new heights.

    Learn more

    Developer Tools and APIs

    Endless customization options with RESTful APIs and SDKs.

    Learn more

    Integrations

    Increase value with pre-integrated applications, UCaaS and CRM adapters.

    Learn more

    FedRAMP

    Give your government agency the tools to act smarter and respond faster with CXone Mpower for FedRAMP.

    Learn more

    Voice as a Service (VaaS)

    Connect your agents and customers with quality-optimized cloud voice and data services.

    Learn more

    Elevate AI

    Improve your conversations with your customers using accurate speech to text transcription and CX AI APIs that understand every interaction.

    Learn more

    Multipath to CXone Mpower

    NiCE connects you to CXone Mpower cloud solutions gradually and safely, seamlessly integrating with your vital enterprise infrastructure.

    Learn more

    Unified Communications as a Service (UCaaS)

    Unify your contact center with the rest of the organization – one vendor, one contract, one source for support. One unbeatable price.

    Learn more

    Integration Hubs

    Where seamless integration with native, 3rd party and custom software solutions becomes fast and easy.

    Learn more