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Customer Experience (CX) AI Platform
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  • Platform

    CXone Mpower Platform

    • Workflows

      Automate every service workflow

    • Agents

      Maximize agent performance

    • Knowledge

      Centralize data and knowledge

    Customer Service Automation

    • Platform Overview

      Complete AI Platform for service automation

    • Integrations & Hubs

      Seamlessly connect your business systems

    • Trust and Compliance

      Ensure secure, reliable, and compliant operations

    • Developer Portal

      Access APIs, SDKs, and resources for building

    • CXexchange Marketplace

      Discover partner solutions to extend capabilities

    • User Communities

      Collaborate, learn, and share best practices

  • Products

    Complete CX Offerings

    • AI for Customer Experience

      Purpose-built AI for unparalleled CX automation

    • Digital and Self Service

      Friction-free customer experiences driven by conversational AI

    • Workforce Engagement Management

      Robust applications to optimize the employee experience (WEM)

    • Journey Orchestration and Routing

      Seamless customer journeys across voice & digital channels

    • Agent Assist

      AI-driven tools for real-time agent guidance and coaching

    • CX Analytics

      Actionable insights to continuously enhance the customer experience

    • Open Cloud Platform

      Innovative cloud-native foundation to rapidly scale extraordinary CX

    • All CX Offerings

  • Solutions

    By Industry

    • BPO

      Business Process Outsourcers

    • Financial Services

      Customer experiences that count

    • Government

      Elevate citizen trust

    • Healthcare

      Healthy patient experiences

    • Insurance

      Secure policyholder experiences

    • Retail

      Delight customers where they shop

    • Telecom

      CX for Telecommunications

    • Travel and Hospitality

      Strengthen traveler and guest loyalty

    By Business Initiative

    • Transform Experiences with AI

      Identify behaviors that drive frictionless customer experiences.

    • Boost Customer Loyalty

      Improve customer loyalty on every interaction across the journey

    • Call Center Software

      Empower your agents to provide better experiences—on every channel.

    • Drive Digital Transformation

      Integrate digital technology at the center of the customer experience

    • Move to the Cloud

      Elevate experiences and efficiencies by moving operations to the cloud

    • Unify CX Touchpoints with AI

      Unlock total awareness for your business with purpose-built AI on a unified platform

    • Increase Operational Efficiency

      Leverage AI and automation to increase agent retention and reduce costs

    • Improve Compliance

      Protect your consumers with pre-built compliance solutions

    • Engage and Empower Employees

      Create a workplace of truly engaged employees

    • Proactive Customer Engagement

      Elevate customer satisfaction with proactive conversational AI

    • Grow Revenues

      Boost conversions and win rates to accelerate financial success

  • Services

    Contact Center Services

    • Business Consulting

      Partnership for successful transformations

    • Contact Center Training

      Tailored education delivered by CX experts

    • Customer Support

      Global support you can depend on

    • Professional Services

      Relevant expertise, tools and know-how

    • Implementation Partners

      NiCE CXone certified implementation partners

  • Resources

    Resources

    • Resource Library

      Whitepapers, datasheets, demos and more

    • Self-Led Training

      Professionally developed training courses

    • Blog

      CX industry guidance by contact center experts

    • Analyst Perspective

      Contact center reports from third party analysis

    • Events

      Upcoming events and webinars

    • Glossary of Terms

      Detailed descriptions of industry-related terms

    • Frequently Asked Questions

      Contact center focused FAQ

    • Customer Stories

      Driving success in every customer story

    • CX & Contact Center Guides

      Expert insights for superior CX

    • On-Demand Webinars

      Browse our extensive webinar catalog

    • Interactive Product Tours

      Explore the complete CXone cloud platform with our instant self-guided product tours.

    • Why NiCE? Video Series

      Step Inside The Room Where It Happened to see CX AI in action

  • Company

    About NiCE

    • About Us

      Powering seamless experiences in the cloud

    • NiCE Leadership

      Meet our global leadership and executive team

    • Careers

      View job openings and learn about our culture

    • NiCE Trust Center

      Securing your trust with every interaction

    • Events

      Upcoming Events & Webinars

    • Market Leadership

      Discover why NiCE is the market leader

    • Press Releases

      Find the latest updates from NiCE

    • Investors

      Investors relations, reports and filings

    • Corporate Responsibility

      In a world where you can be anything, be NiCE

    • Global Office Locations

      Interactive map of office locations worldwide

    • Media Center

      Media contacts and resources

    • Get Started
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    © 2025 NiCE

    CX Analytics - Optimize Your CX

    Drive CX from every
    touchpoint.

    Turn insights into better experiences with
    AI-powered analytics.

    View demo Get quote

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    Accelerate data-driven decisions.

    Quantify improvements in employee productivity and customer satisfaction from actionable insights.

    Discover AI for CX

    Analyze CX everywhere.

    Analyze CX everywhere.

    Drive experiences and exceed customer expectations with insight from NiCE CX Analytics. Every touchpoint. Every journey. Everywhere.

    Watch video

    “I get to see several types of metrics in one view and use them to make decisions that make things easier and smoother for our agents.”

    Customer Service Support, Analyst Pfizer

    Related Resources

    White Papers

    Enlighten AI for CX: Driving Innovation from Vision to Reality

    See your data in a whole new light, leading you to more effective decision-making.

    White Papers

    Delight developers with data

    Enable smart bots quickly with conversational data at the helm.

    Datasheets

    Drive measurable CX improvement

    Gain actionable insights from every customer interaction with contact center Interaction Analytics.

    Resource Library

    Contact us

    If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

    Enlighten Actions
    Experience Optimization (Enlighten XO)
    Interaction Analytics
    Feedback Management
    Dashboard-and-Reporting
    Desktop-and-Process-Analytics

    Actions Generative AI

    Unlock complex data with generative AI for CX leaders. Take data-driven action with conversational questions and answers, without hunting down an analyst or report

    Learn more

    Experience Optimization (XO)

    Use AI to build smart self-service across channels, learn from top agents, and deliver great experiences faster than ever.

    Learn more

    Interaction Analytics

    Analyze every interaction to understand operational trends and agent performance and monitor business metrics that continually drive improvements to CX.

    Learn more

    Feedback Management

    Discover actionable insights from omnichannel customer feedback to improve customer satisfaction and boost loyalty.

    Learn more

    Dashboard and Reporting

    Gain a comprehensive operational picture of your contact center. Visualize real-time and historical insights with enhanced, fully customizable dashboard and reporting.

    Learn more

    Desktop and Process Analytics

    Take a scientific approach to improving employee performance, and ground business decisions in rich process and interaction data.

    Learn more