The AI platform for orchestrating customer service workflows, agents, and knowledge at unmatched precision and scale.
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We empower organizations with an AI platform to deliver extraordinary and hyper-personalized customer experiences across digital and voice channels and from any location.
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It’s a new era. Move beyond traditional inbound customer service into proactive, AI-powered experiences. Complete end-to-end automation of customer service workflows with NICE CXone Mpower.
Orchestrate = Design + Build + Operate
AI-driven workflows, agents, and knowledge orchestration. Achieve seamless, automated customer service at scale. CXone Mpower delivers AI-powered Customer Service automation by seamlessly orchestrating Workflows, Agents and Knowledge as part of a single, unified and scalable platform.
The next-generation AI platform for automated customer service
CXone Mpower delivers AI-powered Customer Service automation by seamlessly orchestrating Workflows, Agents and Knowledge as part of a single, unified and scalable platform.
“Metrigy’s research validates the need for an offering like CXone Mpower. CX leaders don’t want AI in siloes; they want it to move effortlessly through workflows and customer journeys. In 2023, 30% of customer interactions flowed back and forth between agent and AI; that’s projected to rise to 54% by 2026. This is where CXone Mpower will shine.”
