AI-powered Customer Service Automation

Automate Your Customer Service at Scale

The AI platform for orchestrating customer service workflows, agents, and knowledge at unmatched precision and scale.

Learn why businesses trust NICE

We empower organizations with an AI platform to deliver extraordinary and hyper-personalized customer experiences across digital and voice channels and from any location.

Talk to an expert!

Ready to automate customer service with AI? Fill out the form so we can get in touch. 

WORKFLOWS

Design end-to-end workflows across every customer service role.

Build seamless connections between customer service and back-office teams.

Operate with self-optimizing workflows powered by AI-memory.

AGENTS

Design experiences where AI and human agents collaborate.  

Build AI agents quickly based on historical interaction data for improved results.  

Operate with high productivity using specialized AI copilots for all service roles. 

KNOWLEDGE

Design automation in one place with your Data, Knowledge & AI models.

Build protection for your data & brand with robust access controls and guardrails. 

Operate smarter services by injecting contextual insights into workflows.