A proxy server is software or a device that acts as a gateway between a user and the internet. It facilitates requests from client computers to access external resources, such as web pages. In their role of acting as a gateway to the internet, proxy servers evaluate requests, perform caching services, handle the network tasks, and return the requested information to the initiating computer.
Organizations often set up proxy servers for security reasons, since they can act as firewalls and provide an additional layer of security against hackers. They can also set controls on the proxy server to prevent employees from accessing certain types of websites. Individuals can use proxy servers when accessing the internet for personal use, masking their IP address and making it easier to anonymously use the internet.
How NICE is Redefining Customer Experience
NICE CXone is the industry’s only interaction-centric platform where channels, data, applications, and knowledge converge to improve customer experience at scale.
It is the leading, most complete and unified CX Platform on the market, used by thousands of organizations of all sizes around the world to help them consistently deliver exceptional customer experiences. CXone is a cloud native, unified suite of applications designed to help you holistically run your call (or contact) center operations.
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