Advanced services

We offer a full range of workforce management services to maximize value including: data migration, health checks, historical interval conversion, data exchange consulting, user migration and custom report building. We also develop and implement automated connectors between NiCE workforce management and 3rd-party systems for seamless data flow with custom ACD connectors (real-time and historical) and custom SmartSync integrations.

The technical complexities related to audio, digital interactions, recording and compliance are vast, so we offer a comprehensive set of services to aid customization and advanced MAC. We can help with audio migration, decommissioning, historical encryption, extension automation, on-going call injection, business data integration, reporting and more to help customize. On the moves, adds, changes (MAC) side, we can help you make MAC more efficient, conduct health checks and deliver sentinel consulting.

Whether you need to connect quality management to your existing (non-NICE) recording platform or you want to add custom reports or dashboards to our already comprehensive quality and interaction reporting packages, we can help! We’re also available for health checks and to fine-tune monitoring and alarms to better align with your unique business practices.

Your source for custom business intelligence reports related to real-time activity monitoring, agent utilization and productivity.

If you want to integrate customer feedback with additional systems and outside of standardly available communication protocols, we offer design and development to enable this connectivity.