CXone Mpower Proactive AI Agent anticipates customer needs before they arise, navigates complex journeys, and delivers AI-powered, fully automated experiences for 90%+ of interactions. Unlike typical AI-powered virtual agents that have limited proactive capabilities and rely on handoff to a human agent for resolution, Proactive AI Agent preemptively engages all relevant customers in long-duration conversations across every industry sector, escalating to human agents only when necessary.
