Create a connected world where patients are heard, helped, and guided with solutions that integrate across the healthcare journey.
Heal the fractured patient experience
Through integration with your electronic health record (EHR) system or other system of record, CXone Mpower improves the patient experience by connecting all automated and human interactions along the care journey, giving you a complete picture of the patient experience. As a market leader in customer experience software, NiCE uses AI purpose-built for consumer and patient experiences to enable intelligent human-machine collaboration and drive better patient experiences for better patient outcomes.
Trusted by the world's leading companies.
“Our fast growth would be impossible to handle without CXone. It is the backbone of everything we do, and it has been integral to our success.”
Martin Jones Director of Contact Center Operations, BAYADA Home Health Care
If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.
Find out why artificial intelligence, analytics, the digital journey, and the cloud must be a priority for Chief Patient Officers this report from research firm Metrigy.
Patients are now expecting integrated, holistic experiences for their entire healthcare journey, driven by their voice and feedback. This means healthcare insurance providers and payers will need to provide access, guidance, and personalized reassurance throughout the journey.
When it comes to protecting privacy, the stakes have never been higher. Protect patient data – and your reputation – with CXone Mpower. We’re certified compliant with healthcare security and privacy compliance standards.
Connect EHR and patient experience
Integrate your EHR system or other system of record seamlessly. Interoperable with Epic, Cerner, Athenahealth, Allscripts, Meditech, NextGen, and more.
Boost patient access
Automate workflows for scheduling, billing, referrals, nurse triage, pharmacy, registration, and more.
Improve digital patient interactions
Integrate patient-provider and patient-payer interaction features seamlessly on digital and mobile platforms.
U.S. University-Based Health Care Center
See how one healthcare provider streamlined voice and digital patient interactions with CXone Mpower.
One Medical’s member experience is powered by intelligent uses of technology including workforce engagement, feedback management, interaction analytics, enabling consistent, quality care.
Learn how Evolent Health uses feedback to accurately measure CSAT, follow up with customers, deepen customer loyalty, and create new development opportunities for agents.
