Answers that find you
when you need them

Expert eliminates the chaos of scattered, outdated knowledge by centralizing content, powering fast and accurate AI search, and ensuring consistent answers across all channels. It streamlines agent workflows, improves self-service, and provides insights to continuously optimize knowledge.

Key challenges it solves:

• Hard-to-find or inconsistent information across systems and teams
• Time-consuming searches and long agent ramp-up times
• Outdated or unmanaged content
• Inconsistent customer experiences across channels
• Lack of visibility into content performance and knowledge gaps

Expert stands out with its deep integration of AI, robust content governance, and omnichannel reach—purpose-built to power effortless knowledge discovery at scale, including self-service search discovery.

What sets it apart:

• Generative AI search that delivers precise, conversational answers, not just links
• Omnichannel delivery, ensuring consistent knowledge across voice, chat, and digital self-service
• Self-service search discovery, empowering customers to independently find accurate answers
• Built-in content lifecycle management, with ownership, review workflows, and version control
• Seamless integration with third-party systems for a unified customer and agent experience
• Role-based experiences, tailoring knowledge access and presentation for agents, customers, and content managers
• Actionable insights into knowledge usage, gaps, and effectiveness to drive continuous improvement

Yes! Expert powers consistent, conversational answers across self-service channels like chatbots, help centers, and even search engines—so customers can get the right information instantly, often without ever needing to contact support or speak with an agent.

Expert gives agents fast, AI-powered access to accurate answers, reducing search time and improving handle times. With guided knowledge and in-context suggestions, agents can focus more on solving issues than finding information.

We’ve made knowledge management refreshingly simple:

Content creators enjoy intuitive tools for writing, reviewing, and publishing content. Built-in workflows handle ownership tracking, approval processes, and version control without adding complexity.

Most importantly, clear analytics show exactly what content is working, what needs updating, and where knowledge gaps exist — so your team can focus efforts where they matter most.

The result is a living centralized knowledge base that continuously improves without requiring constant maintenance.