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Platform Overview – Customer Service Automation
One AI Platform. Complete Customer Service Automation.
Empower your organization by automating every aspect of customer service through intelligent workflows, agents, and knowledge.
AI-Driven Service at Scale
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Integration Made Simple
Easily integrate the tools you need with CXone’s open framework of hubs. Simplify your operations with quick, intuitive connections that eliminate silos and streamline management.
Explore a wide range of pre-built solutions, apps, and integrations tailored to enhance your CXone platform. Extend the power of your operations with trusted partner solutions.
Access powerful APIs, SDKs, and resources to build custom integrations on the CXone platform. Streamline development with tools designed to enhance and create custom capabilities.
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One Platform. One Experience. Total Orchestration.
CXone Mpower drives intelligent automation that redefines end-to-end customer service. On one AI platform, you can unify workflows, empower agents, and centralize knowledge to break down silos and drive service transformation at scale.
