NICE and Microsoft work together to transform customer interactions and business productivity with powerful, easy-to-use integrations.
NICE is an official Microsoft ISV Connect Partner and part of the Microsoft Teams Connected Contact Center Certification Program
NICE CXone Agent for Microsoft Teams
CXone Agent for Microsoft Teams is a pre-built, unified communications and contact center integration that powers company-wide collaboration for faster service.
With frictionless collaboration and a customizable Teams workspace, agents can resolve complex issues faster than ever. Global, carrier-grade services safeguard every interaction and reduce costs with an easy-to-deploy integration.
All this—plus, our contact center expertise and strong Microsoft partnership—delivers the most robust contact center and Teams integration available.
CXone Agent for Microsoft Teams is a a pre-built, unified communications and contact center integration that powers company-wide collaboration for faster service.
NICE Teams Recording provides complete recording coverage of all Microsoft Teams-based communications, for all Teams communication types, ensuring global regulatory compliance and delivering value in all communications. NICE Teams Recording can help you meet the demands of shifting communication preferences.
Learn how NICE is helping firms record all Microsoft Teams’ communications on one platform to significantly reduce TCO, simplify compliance, and eliminate regulatory risk.
