NICE CXone and Microsoft
Creating exceptional customer experiences.
NICE and Microsoft work together to transform customer interactions and business productivity with powerful, easy-to-use integrations.NICE is an official Microsoft ISV Connect Partner and part of the Microsoft Teams Connected Contact Center Certification Program
Powerful, easy-to-use integrations
Empower agents with access to the tools and information they need to deliver better customer service in less time.Improve First Contact Resolution & Occupancy Rate
Improve CSAT and FCR by connecting with experts immediately, eliminating delays, escalations, and follow-up interactions.Boost overall contact center performance
Provide a unified desktop experience that eliminates the time agents spend toggling between applications.NICE CXone Agent for Microsoft Teams
CXone Agent for Microsoft Teams is a pre-built, unified communications and contact center integration that powers company-wide collaboration for faster service.With frictionless collaboration and a customizable Teams workspace, agents can resolve complex issues faster than ever. Global, carrier-grade services safeguard every interaction and reduce costs with an easy-to-deploy integration.All this—plus, our contact center expertise and strong Microsoft partnership—delivers the most robust contact center and Teams integration available.Learn more
CXone Agent for Microsoft Dynamics
CXone Agent for Microsoft Teams is a a pre-built, unified communications and contact center integration that powers company-wide collaboration for faster service.Learn more
Omnichannel Recording for Microsoft Teams
NICE Teams Recording provides complete recording coverage of all Microsoft Teams-based communications, for all Teams communication types, ensuring global regulatory compliance and delivering value in all communications. NICE Teams Recording can help you meet the demands of shifting communication preferences.Learn more
