KeyBank Invests In Workforce Excellence With the NiCE WFM Suite in the Cloud
NiCE VS GENESYS CLOUD CX
Advanced CX AI on one native platform? Genesys can’t deliver.
No one else can. Discover below why NiCE is the trusted leader for your contact center.View demoRequest a quote
Genesys basic Cloud CX isn’t enough
Genesys Cloud CX offers only limited basic capabilities. NiCE is built for this moment. For decades, we have partnered with enterprises to drive CX transformation, and today we are leading the shift to AI first CX. Our platform is designed to turn customer engagement into intelligence and intelligence into autonomous action so experiences continuously improve over time.
When vision and execution meet, leaders choose NiCE
NiCE has been named a Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS), positioned furthest for Completeness of Vision and highest for Ability to Execute.Download the report
Independent Industry Validation
In The Forrester Wave™: Contact Center as a Service (CCaas) Platforms, Q2 2025, NiCE was named a Leader, receiving among the highest scores in performance, product vision, and AI-powered innovation.Download the report
Get everything you need on one CX AI platform
Only NiCE converges everything you need on a single cloud native platform. Orchestrate 100% of CX interactions across the customer journey with self-service, digital, and voice.
The industry’s most advanced AI for CX
Proprietary NiCE AI models purpose-built from 30+ years of CX specific data.
Native reporting & dashboards
Advanced reporting capabilities with an emphasis on customization.
Powerful WEM tools at your fingertips
Advanced native WEM capabilities with the ability to forecast and schedule digital channels, including outbound.
Easy, ready-to-go migration tools
NiCE has successfully migrated over 2,600 legacy on-premises Genesys customers to the cloud.The world’s best brands trust NiCE to power 15B+ interactions a year
See why NiCE is the new CX AI standard
NiCE is an open cloud-native platform built to manage ALL types of interactions. Embedded with AI purpose-built for CX and advanced best-of-breed CX capabilities, NiCE empowers organizations to deliver truly remarkable customer experiences.Step forward with NiCE.
Your complex business needs demand a robust solution that can scale, meet your customers wherever their journey begins, and improve your business processes. Here’s why NiCE has the advantage over Genesys Cloud CX.
Enlighten AI infused across NiCE
Over 25+ AI-powered applications optimize operations, improve agent productivity, and increase customer satisfaction. Enlighten is also fully operationalized and infused across NiCE with 1,000 pre-built AI models ready to drive value from Day One for agents, customers, and CX leaders.
Faster, scalable deployment
Without partners for reporting and WEM solutions, NiCE routinely deploys 10K and even 20K+ contact center seats with the same consistent experience. Genesys Cloud CX has only done that once, and you still need partners. So, when you compare NiCE vs. Genesys Cloud CX, scale matters.
Manage 100M interactions per month
Enlighten has reached the significant milestone of augmenting and automating over 100 million customer interactions per month.
True omni-channel solutions
Get real-time monitoring of all your digital interactions with digital strategy and support. Genesys Cloud CX can’t make this claim.Unified reporting and dashboards
A single interface brings together customizable voice and digital channels for transparent, advanced reporting.
