The AI-powered WFM suite
NiCE VS FIVE9
Keep it together
for stellar CX
NiCE provides the unified experience with an all-in-one unified CX AI platform across the board with WEM, self-service and AI capabilities.View demoRequest a quote 
Unite for strength
Contact Centers today need a robust, all-in-one platform to meet high demands. Five9 doesn’t always keep up with the needs of today’s contact centers. They are slow to update their product, resulting in limited functionality and outdated, clunky interfaces. Their reporting separates voice from digital first (IVA) channels, and data security does not comply with industry-leading FedRAMP certification. Plus, the only way to achieve advanced functionality is to rely on multiple third-party integrations.NiCE gives you what you need to meet today’s customer expectations. Our innovative, native applications work together on a unified platform for advanced functionality and ease of use. Combined voice and digital channels in reporting gives you the full view of your interactions. All our customers benefit from data security requirements that meet standards for FedRAMP certification. Our white glove customer service and support assists you in the first day of installation and beyond.
All together now.
First-rate applications designed to work in concert give you unified user and customer experiences for stellar CX. NiCE’s top-notch data security and platform reliability ensures your CX is ready to go, all the time.
All-in-one platform
Voice, digital, social channels in one application for a unified approach to scheduling, forecasting, and reporting.
Reliable 24/7/365
Our platform is available 24/7/365—even when the platform needs maintenance.
Unified reporting
A single interface brings together voice and digital channels for transparent, advanced reporting. Customization allows you to see what’s most important to you.
Future-proof
Maintaining a robust research & development department allows us to stay on the cutting-edge of technology . . . and to roll out developments promptly and effectively.
Secure data
All customers benefit from the high data security standards of FedRAMP certification. Plus, NiCE offers one of the only CCaaS platforms with a MOS guarantee.
Seamless self-service
Our digital self-service effortlessly guides customers on journeys from internet searches to virtual agents and everywhere in between.
“NiCE’s disaster capabilities have saved us so many times, from COVID-19 to power lines being cut. Our contact center stays up and running, and the customer experience is seamless.”
Susan CampbellDirector of Customer Experience, Vera Bradley
Plan for now and the future:
NiCE offers the only unified cloud platform addressing the comprehensive needs of consumers, agents, and brands—encompassing the entire CX journey, everywhere, on every channel (even emerging ones). NiCE Business Consulting can shepherd your organization through digital and customer experience transformation for optimal contact center operations, customer experience, and employee engagement.Thinking holistically will reap significant CX rewards. NiCE Business Consulting can shepherd your organization through digital and customer experience transformation for optimal contact center operations, customer experience, and employee engagement.Get the brochure
The Ideal CX Solution
Discover why NiCE CXone Mpower stands out in the realm of customer experience solutions with our demo. Explore its robust features, seamless integration capabilities, and unparalleled scalability that empower businesses to deliver superior customer service.Contact us
Trust your contact center operations with the true contact center experts.If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form.