Do-it-yourself with chatbot builders.
A business can make their own customer support chatbot and there are plenty of chatbot builders available to help them do that. An AI chatbot builder is a development platform for making bots that can then be implemented on websites, mobile, and messaging apps. Among chatbot builders, there's a broad range of capabilities as well as pricing options.
Organizations with very simple use cases can find chatbot builders that provide pre-built chatbots no coding knowledge required. Alternatively, users can easily make their simple chatbot using drag and drop technology. Typical functionality of these chatbots include greeting website visitors, answering questions, and collecting information. Some of the best chatbot builders also include integration with other systems using
APIs to enable, for example, elevation of a chat session to a live agent.
Do-it-yourself chatbot builders might not be the right tool for more sophisticated chatbots. Instead, companies may need to hire programmers who specialize in AI chatbot development and integrations.
