It is ironic that RPA cost inflation occurs when these companies are facing skyrocketing national inflation and higher interest rates which makes it more difficult to serve their debt.
Discover the full value of AI in customer service
Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.
Discover the full value of AI in customer service
Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.
CXone Mpower Platform
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Complete AI platform for customer service automation
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Powering smarter CX with AI-driven insights and automation.
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Innovative cloud-native foundation to rapidly scale extraordinary CX
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Discover the full value of AI in customer service
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91% of customers recommend NiCE as a preferred CCaaS vendor
Gartner® named NiCE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.
Specialized AI Copilots
Elevate human performance with specialized AI copilots for every role.
Workforce Engagement Management
Elevate employees, adapt to flexible work, and meet expectations - without compromise.
Automated Summary
Instantly summarize interactions to accelerate resolution times and efficiency.
Intelligent Virtual Agent
Boost self-service satisfaction and conversion with conversational AI agents.
Experience Optimization (XO)
Synthesize real customer conversations to identify your top automation opportunities.
AI Agents
Instantly create no-code AI agents powered by your data—build once, deploy everywhere.
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Boost conversions and win rates to accelerate growth
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Create a workplace of truly engaged employees
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Improve customer loyalty on interactions across the journey
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Integrate digital technology at the center of CX
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Drive growth and boost revenue with smarter, cost-effective customer service built for SMBs.
Call Center Software
Empower agents to provide better experiences
Increase Operational Efficiency
Leverage AI and automation to increase agent retention
Move to the Cloud
Elevate experiences by moving operations to the cloud
Improve Compliance
Protect your consumers with pre-built compliance solutions
Proactive Customer Engagement
Elevate customer satisfaction with proactive conversational AI
It is ironic that RPA cost inflation occurs when these companies are facing skyrocketing national inflation and higher interest rates which makes it more difficult to serve their debt.
To ensure superior outcomes from attended RPA adoption, it is imperative to select a solution with enterprise-grade capabilities and evaluate other provider capabilities that are crucial for a successful implementation. Also, be cognizant of the challenges that might hinder organization-wide adoption and learn from the best practices of mature adopters to address these issues and achieve success.
Imagine trying to settle a new continent or explore a new planet – so much would be unfamiliar, including unmapped areas, suspecting locals, and not even knowing what you don’t know. Now, think of your contact center agent, similarly sent off into the new era of digital everything – still trying to deliver exceptional customer service, but under pressure, a lone pioneer in a new territory, and challenged in unprecedented ways by the change in culture and surroundings.
During these volatile times, your business needs to increase productivity, support your people with a better work experience, and meet the expectations of a digital-first customer.
NEVA is the Attended RPA assistant designed specifically with the employee in mind. Her capabilities ensure real-time process optimization and automation of desktop tasks, resulting in improved employee and customer experiences. Learn more about how she can guide compliance in your contact center.
There are thousands of inefficiencies across your business, ranging from process bottlenecks, execution gaps and error-prone manual tasks to systems latency and overreliance on the knowledge base. Yet identifying each of them and knowing which to focus on first in process automation and optimization efforts isn’t easy without access to the right data and insights.
As COVID-19 lockdowns took effect worldwide in 2020, economists like Nobel prizewinner Joseph Stieglitz predicted that the pandemic would unleash armies of job-killing robots that would exacerbate inequality.1 They anticipated that low-skilled employees would be put out of work by robots that do not get sick or need to isolate and socially distance.
