There is no doubt that COVID-19 is accelerating disruption and speeding up the transition to a digital-first reality. During this volatile era, it is more important than ever for enterprises to drive higher efficiency and productivity.
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In light of the new work from home reality, more and more organizations around the world across various industries are discovering the power and value that robotic process automation (RPA) brings to their businesses.
During a recent business trip I took, I had the chance to learn all about Robotic Process Automation (RPA). What I didn’t expect was the course would be held in a Car Rental Parking lot at a major international airport! Omer Fuchs, a well known expert in the Robotic Process Automation area, decided that there was “no time like the present” to explain to me and thousands of LinkedIn followers how RPA is about providing an Experience Transformation for Contact Center employees, resulting in more satisfied customers.
NiCE was named a leader in Everest Group’s RPA PEAK Matrix report for the second consecutive year. Everest Group highlights, as an area of strength, NiCE RPA’s vision to develop solutions tailored for man working with machine. Other areas of strengths identified in the report are the numerous product innovations which NiCE RPA released in the past year.
With business continuity and crisis mode becoming the new norm as we all weather the turbulence and uncertainty of the COVID-19 storm – Attended Automation helps maintain service consistency and process efficiency, keeping your remote employees engaged and on-target.
In 2018 we brought the world’s first employee virtual attendant (NEVA) to organizations world-wide, and now we continue to revolutionize the RPA industry with a ground-breaking offering – NEVA Unlimited.
During this uncertain era, it is more important than ever for enterprises to drive efficiencies and productivity in their businesses. One of the best ways they can achieve these ends is by adopting robotic process automation (RPA). RPA bots will automate routine processes on behalf of human employees, allowing the business to ‘do more with less’ by enabling the human workforce to concentrate on other added-value activities.