My preschooler graduated this year and will head to kindergarten this fall. Of course, there are many more milestone celebrations to come but I always find inspiration in graduation ceremonies—regardless of whether it’s preschool or college.
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Transforming customer experiences
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These semi-translucent blue words first lit up the silver screen in 1977, kicking off an unprecedented visual and auditory experience. Star Wars became a phenomenon instantly.
What customers want; what customers need; whatever makes them happy sets you free…
In the fiercely competitive landscape of modern business, cultivating and maintaining trust has emerged as the linchpin of successful customer relationships.
Autumn brings fresh, crisp air, beautiful falling leaves colors, and the excitement of fall sports. The teams that make it to the championship have had to adapt and excel to play for their sport’s highest honor.
The addition of new generations of employees to the workplace, the lingering effects of the pandemic on consumer and employee behavior, and the need for resiliency amid economic headwinds have created a perfect storm of challenges for the contact center.
In the customer experience (CX) world, businesses continually seek ways to scale their operations efficiently while delivering top-notch service.
