Knowledge management may be evolving fast, but KMWorld 2025 made one thing clear: the future of KM isn’t just about AI, it’s about people empowered by AI.
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Transforming customer experiences
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Customer experience is undergoing a foundational shift. AI is no longer a set of isolated experiments or incremental improvements.
Customer experience leaders everywhere are racing to harness AI to deliver faster, smarter, and more personalized interactions.
Fall retail season is in full force – in case you haven’t already noticed everything is infused with pumpkin spice these days.
The holiday shopping season can make or break a retailer’s entire year. Contact centers are used to the holiday spike in transaction volume, but this year may be even more challenging for retail businesses and contact center agents to navigate.
As we celebrate Customer Service Appreciation Week, one thing is clear: technology can enhance the work, but it’s people who give it meaning.
From strategy to scale, hear what the world’s CX leaders have to say about amplifying human connection with AI and automation.