Author

Abby Monaco

Senior Product Marketing Manager, NiCE Nexidia

About Abby Monaco

Abby is a Senior Product Marketing Manager for NiCE who brings over 20 years of experience in product management and marketing direction in software and technology. She is responsible for articulating and promoting the NiCE vision, message, and competitive advantages of the CXone portfolio.

Blogs by this author

Lose the baggage: Subtract from your tech stack to add to your CX operations

On-premise vs. cloud computing: How to decide which one is best for your business and contact center

Is your organization delivering proactive service that will wow your customers? How to anticipate needs at the start of the customer journey

Why it’s time for a CX spring cleaning: Top 6 focus areas to tidy and transform the customer experience

Low effort service is essential for customer retention – here are some ways your contact center can deliver