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Interactive Voice Response (IVR)

Interactive Voice Response (IVR) - Optimize Your CX

Personalized connections, fast and easy

Accelerate resolution, improve routing efficiency, and cut costs with voice self-service automation.

Deliver faster service for happier customers.

Cloud-native IVR that’s ACD integrated and easy to use.

As part of a unified platform, Interactive Voice Response (IVR) is fully integrated with the Automatic Call Distributor and boosted with specialized AI that’s purpose-built for optimal customer experiences. Use our powerful easy-to-use design tool, Studio, to visually create intelligent, data-directed routing that’s quick and efficient - every time.

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CXone Mpower delivers more with less.

Power customer self-service to new levels with conversational AI-powered chatbots and IVR that deliver a seamless, highly personalized, and vastly superior customer experience, end to end.

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AI and Automation that delivers customer satisfaction.

By leveraging natural speech to collect caller information and determine optimal handling and applying AI purpose-built for a consistent and optimal customer experience. CXone Mpower delivers unbeatable customer satisfaction. Centralized administration is complemented by a fully unified, cloud-native platform to build intelligent data-directed and AI powered routing, so you can resolve customer calls quickly and efficiently – every time.

“Incorporating self-service options in the CXone IVR was a major objective of this project. And it’s working. Especially regarding ease of use, we’re seeing progress: ‘Satisfied’ and ‘very satisfied’ responses combined are in the 40s, very consistently. We [DHHS Leadership and MiECC] are pleased with that, as government systems often get low marks due to upset callers.”

Adam Yusko
Application Development Associate Manager, State of Michigan Dept. of Health and Human Services

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If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

Deliver faster service for happier customers.