A complete CX platform transforming customer experiences everywhere.
CXone Mpower is the most complete cloud CX platform, infused with Enlighten—AI purpose built for CX—to ensure every customer experience flows, every time.
One platform to boost customer experiences everywhere.
Deliver the ultimate customer experience, strengthen brand value, and boost operational efficiency with AI. CXone Mpower is the most complete open cloud platform with everything you need to excel with CX and scale everywhere.
It’s a new era for customer service. Create consistency and satisfaction by transforming every customer interaction from one unified, cloud-native platform infused with specialized AI for CX.
“We view CXone as a ‘future-proofed’ investment. No matter how our business evolves, we’re confident CXone can support us.”
John Zurn Senior Director, Global Reservations and Customer Care Radisson Hotel Group
Don’t take our word for it.
Forrester names NiCE a leader in CCaaS
The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025 report results are in!
Read a complimentary copy of the 2025 Forrester Wave report.
2024 Gartner Magic Quadrant for CCaaS report
NiCE Named a Leader in 2024 Gartner® Magic Quadrant™ for Contact Center as a Service
IDC MarketScape names NiCE a Worldwide Leader in CCaaS
NiCE named a global Leader in 2024 IDC MarketScape CCaaS vendor report
If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.
Complete
One complete CX platform to manage every type of voice and digital interaction across the journey—engage your customers anywhere, everywhere, and at the right time.
Connected
The most connected platform with a grand convergence of best-of-breed CX applications with all channels, data, knowledge and to transform every interaction into an amazing customer experience.
Intelligent
CXone Mpower is infused with specialized AI, purpose-built for customer experience—trained on the industry’s LARGEST labeled CX dataset and billions of customer interactions.
Enlighten AI for CX
Drive business outcomes while improving experiences for customers and employees alike with AI purpose-built for CX embedded throughout the platform.
Give agents full visibility and enticing gamification to drive performance. Guide them in real time with AI. Empower employees with flexible scheduling.
Innovate and integrate with ease—one complete platform engineered with a core module framework open to 3rd party integrations, and all the reliability, security, and flexibility you need.
