A complete CX platform transforming customer experiences everywhere.
CXone is the most complete cloud CX platform, infused with Enlighten—AI purpose built for CX—to ensure every customer experience flows, every time.
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Don’t take our word for it.
Forrester names NICE a leader in CCaaS
The Forrester Wave™: Contact Center As A Service, Q1 2023 report results are in!
Read a complimentary copy of the 2023 Forrester Wave report.
One platform to boost customer experiences everywhere.
Deliver the ultimate customer experience, strengthen brand value, and boost operational efficiency with AI. CXone is the most complete open cloud platform with everything you need to excel with CX and scale everywhere.
It’s a new era for customer service. Create consistency and satisfaction by transforming every customer interaction from one unified, cloud-native platform infused with specialized AI for CX.
“We view CXone as a ‘future-proofed’ investment. No matter how our business evolves, we’re confident CXone can support us.”
John Zurn Senior Director, Global Reservations and Customer Care, Radisson Hotel Group
Complete
One complete CX platform to manage every type of voice and digital interaction across the journey—engage your customers anywhere, everywhere, and at the right time.
Connected
The most connected platform with a grand convergence of best-of-breed CX applications with all channels, data, knowledge and to transform every interaction into an amazing customer experience.
Intelligent
The CXone platform is infused with specialized AI that’s purpose-built for customer experience—trained on the industry’s LARGEST labeled CX dataset and billions of real customer interactions.
Enlighten AI for CX
Drive business outcomes while improving experiences for customers and employees alike with AI purpose-built for CX embedded throughout the platform.
Give agents full visibility and enticing gamification to drive performance. Guide them in real time with AI. Empower employees with flexible scheduling.
Innovate and integrate with ease—one complete platform engineered with a core module framework open to 3rd party integrations, and all the reliability, security, and flexibility you need.
